F&N Worldwide Removals is committed to quality and every member of staff is focused on providing the best service and value for money.
As members of the British Association of Removers we are required to meet the BS EN 12522 Quality Standard – and we are happy to comply. An independent auditor visits us once a year to make sure we are up to scratch.
All our customers are asked to complete a “Nobody’s Perfect” satisfaction form. These forms are recorded and tabulated so we can keep an eye on any slippage in our service levels.
In addition to the “Nobody’s Perfect” forms we are happy to receive emails and letters about our customers – all such communications are kept in our reception area for customers to read. The suggestions and ideas are reviewed and taken on board at our monthly management review meetings.
Standards in Removals
The standards to which we work have enabled the company to enter the BAR’s Packer of the Year competition – and to win it three times!
F&N Worldwide Removals primary quality objectives are:
- To provide our clients with the highest practicable standards of quality, service and reliability.
- To support the company’s administrative, planning and operational activities with all the necessary equipment, resources and training.
- To recognise that quality is the responsibility of all members of the company.